Refund policy

Return Policy

We offer free shipping on all orders and accept return or exchange requests within 30 days of the date your order is placed.

All return requests are reviewed on a case-by-case basis. To submit a return request, please contact our customer support team at help@avenueperfumes.com. Please note that submitting a return request does not guarantee acceptance.

To be eligible for a return, the item must be in the same condition as when received — unused, unopened, and in the original packaging with all tags attached. A receipt or proof of purchase is required.

If your return request is approved, we will provide instructions on how and where to send your package.

Please note:

• Customers are responsible for all return shipping costs.
• Items sent back without prior authorization will not be accepted.
• Products received free of charge through promotional offers (e.g. Buy 2 Get 1 Free) are not eligible for returns, exchanges, or refunds.

If you have any questions regarding returns, please contact us at help@avenueperfumes.com.

Refund Policy

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or denied.

If approved, your refund will be issued to your original payment method within 7 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

Please note:

• Cash on Delivery (COD) orders are not eligible for refunds, returns or exchanges.
• Items received free of charge through promotional offers (e.g. Buy 2 Get 1 Free) are not eligible for refunds, returns or exchanges.

If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at help@avenueperfumes.com.